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Attach the trays and load paper Insert the tabs of the bottom tray into the product, and then lower the tray until it is flat. How does HP install software and gather data? Any warranty support needed would be completed by the third party that sold the product. For more information, go to www. Please try again shortly. Solution Follow the steps below:.

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Turn the All-in-One one On the product control panel, press the On button. Close the cartridge door.

Product has been exchanged: Look at the number on the print cartridge label, and make sure it is compatible with the product. Javascript is disabled in this browser.

HP Officejet J All-in-One Printer series – Driver Downloads | HP® Customer Support

Load unused j5700 white paper into the input tray, and then try the alignment again. Power specifications Maximum power consumption: Connect equipment to an outlet on a circuit different from that to which the receiver is located.

Europe, Middle East, Africa. Select your desired files and a list of links will be sent by email.


Check the electrical contacts for debris. See the packaging for a list of items shipped in the box.

Recycle or discard the cartridge alignment sheet. Support Forum Join the conversation! Do not attempt to remove the copper electrical strip. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Plug the remaining end of the power cord into a grounded wall outlet or surge protector.

Connect the phone cord. If the alignment error persists and cannot be cleared, the print cartridge might be defective.

Contact HP Customer Support | HP® Customer Support

Check the contents of the box. If the alignment page prints properly, showing green check marks on each line, but the alignment error persists, clear the message by pressing the Cancel button.

Compatible print cartridges are listed in the Printer Reference Guide supplied with the product. This process can take several minutes depending on the number of warranties being checked. Please make a different selection, or visit the product homepage.

HP Customer Support – Software and Driver Downloads

Any changes or modifications to the product that are not expressly approved by Hewlett-Packard could void the user’s authority to operate this equipment. Removing and reinstalling the cartridge might help. Align the newly installed print cartridges After inserting a new print cartridge, the printer will print an alignment sheet to ensure excellent quality.


Cartridges marked with a triangle, go into the left carriage slot. This product has been exchanged for a new or refurbished product. See your browser’s documentation for specific instructions. Select your operating system and version.

Drivers may be in development so please check back at a later date or visit the product homepage.

Microsoft Internet Explorer 6 or higher. Modify your browser’s settings to allow Javascript to execute. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. More complicated pages or higher resolution take longer and use more memory.