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It’s up to you, but like I said, if you’re paying for the higher speed tier, then by all means use it. As customers most of us would have no idea what comcast future plans are. After they do this, then you will go to the activation site and activate it, but you must call customer service first. One day they will cease to function on their system.. Mark the post as Best Answer! Stream, game and surf 2X faster.

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Stream, game and surf 2X faster.

If you ran a speed check and got 28 Mbps, then this is what I was referring to in my original posting about speed. It’s up to you, but like I said, if you’re paying for the higher speed tier, then by all means use it.

How long before the Arris Touchstone Telephony. Now, given what EG wrote “Some touvhstone franchises still do not allow it and require you to rent one from CC. Their names appear in RED. Comcast has been bugging me to upgrade modems for a few months now and I have not done anything because my TMG does the job just fine. And it works really well. Just for the heck of it I just ran a speed check at speedtest. Also, like I said above, it will be a while before Comcast quits sending boot files for the TM modem because so many subscribers like yourself still use this modem and if they were to do that, then they would be flooded with angry calls from subscribers and that would not be good for business.


Toouchstone ask that you post publicly so people with similar questions may benefit from the conversation.

As customers most of us would have no idea what comcast future plans are. It has to do with your local E emergency system regulations in that the cable company is required by the local state, city or county franchise authority to provide the phone equipment necessary to connect to the public telephone switched network for thier phone subscribers and the reason for that te,ephony because some low toucchstone people participate in the federal government’s lifeline phone service that offers discounted phone service as a way so they can reach the local E center if necessary.

How is the Gold Competency Level Attained?

Solvusoft: Microsoft Gold Certified Company

Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. But that’s what I’m going to do when I get some more cash. Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems.

I am not a Comcast Employee. News Blog Facebook Twitter Newsletter. This is basically a customer to customer help forum. All forum topics Previous Topic Next Topic.

ARRIS Touchstone Telephony Modem TM Drivers Download – Update ARRIS Software

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active. Did I happen to answer your question or solve your issue? So the modem arrived yesterday and I installed it however Comcast refused it and would not let it in their system so rather then arguing with the eBay seller to try to get my money back I just threw it away and called it a lesson learned.


FWIW, it’s not just speed.

You have to contact customer touhstone first and give them both the cm mac address and mta mac touchstonne, in addition to the model and serial number and then what customer service does is they first check to see if the emta modem that you purchased off ebay was reported stolen and then assuming that it hasn’t, they will attempt to put these numbers into the system. You are downloading trial software. In the end, its your money.

Touchstone® TM eMTA | ARRIS

Mark the post as Best Answer! Xfinity Forum Archive About the archive project. If you didn’t contact customer service first, then that’s why the activation site rejected your modem for. You may be able to ask one of the comcast employees here they might telephonh in the know.

ARRIS TM502G Touchstone Telephony Cable Modem Charter Comcast

Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. Yeah its slow and dated and only a Docsis 2. If you don’t know which speed tier that you subscribe to, you will have to contact customer support and ask them which speed tier that you’re subscribed to.